Is carpooling legal in Australia?
Yes, carpooling is legal in Australia. As long as drivers are only sharing costs and not making a profit, it complies with local regulations. Rooride is built to support fair cost-sharing between drivers and passengers.
Are accounts verified on Rooride?
Yes. Every user must verify their email address, and we highly encourage uploading a profile picture and verifying a phone number.
đź”’ We also have a dedicated Identity Verification section where users can submit official documents to boost trust and safety within the community.
Can backpackers use Rooride to carpool across Australia?
Absolutely. Rooride was built for travelers, especially backpackers exploring Australia. Whether you're heading up the East Coast or crossing from Perth to Melbourne, you’ll find rides that fit your route and budget.
What if the ride is cancelled? Do passengers get a refund?
Yes. If the driver cancels or doesn’t show up, passengers receive a full refund. Our system automatically handles refunds and our support team is available to assist in case of any issues.
Why use Rooride to carpool in Australia?
Rooride is made for the travel community. It helps reduce costs, meet new people, and travel more sustainably. With verified profiles, a secure booking system, and a growing network of trusted drivers and riders, Rooride is the easiest way to carpool in Australia.
How does payment work on Rooride?
All payments are processed securely through our platform. Passengers book and pay online by credit or debit card. The funds are held safely and only released to the driver once the ride is completed—ensuring both parties are protected.
How are drivers guaranteed payment?
After the ride is successfully completed, Rooride transfers the passenger's payment directly to the driver’s bank account. If a passenger cancels last minute, the driver may receive a partial compensation depending on our cancellation policy.
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